Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Customers must notify us within 14 days, failure will void returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
THE CHESS COMPANY
3 GARNERS LANE
Please return using a trackable shipping service or purchasing shipping insurance.