Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Customers must notify us within 14 days, failure will void returns.

A Product delivered as damaged must be reported within 1 day of delivery. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please return using a track able shipping service or purchasing shipping insurance.

ENGLISH CHESS COMPANY

3 GARNERS LANE

SHROPSHIRE SY13 2NF 

 

30 Day Return Policy.
If you are not completely satisfied with a product, you have a full 30 days from the date of purchase to return the product for a refund or store credit. Software and DVD's may only be returned if unused and still shrink-wrapped in the original packaging.

No Restocking Fees
We do not charge restocking fees, however it is important that you return items in new condition or as close to new condition as possible. Customers are expected to pay for return postage charges except in certain damage cases (see Damages).

Refunds and Store Credits
A refund by check or credit card will be automatically given unless a store credit is specifically requested by the customer. Store credits can be applied to future orders or later requested as a cash refund. Postage fees are non-refundable.

Postage Fee Refunds
Generally Postage fees are non-refundable. However, the Postage fees will be waived or credited if a shipping error is made by Chessmaze International. In this event, we'll cover the cost to replace the product and return. 
 
Damages
You will not be charged for postage twice if a product arrives damaged and requires replacement. If a product arrives in damaged condition, please contact us immediately by email or telephone asking for the returns department. Please provide as much detail as possible. We will work quickly to replace the damaged merchandise. Save the product and packaging and wait for further instructions. We will usually be sending a replacement right away and the damages will be handled separately. Please don't simply return it - we need to process a claim with the shipping carrier first.

Returning the Product

Please return the goods well packaged using a “signed for” insured Postal service.
You will be required to provide proof of your return and postage cost. A receipt to validate cost will be required. No refund will be given for merchandise damaged due to poor packaging by customer.
Please allow 7-10 days processing time for credit adjustments on modified orders or returns.

Chessmaze adheres to The Consumer Protection (Distance Selling) Regulations 2000 regarding the protection of consumers in respect of distance contracts. Through this regulation, customers in the European Union have the statutory right to withdraw from the purchase of an item from the chessmaze international web site within seven working days (cooling-off period) of receiving a product from ChessMaze International

For more information on these regulations, please see Distance Selling