Returns Policy

We want you to be fully satisfied with your purchase. If you need to return an item, the process is straightforward, provided the product is handled with reasonable care and returned in a suitable condition.

🕒 Return Timeframe

You must notify us within 14 days of receiving your order if you wish to return it.

You then have a further 14 days to return the item once you have informed us.

This is in line with UK Consumer Contracts Regulations.

📦 Condition of Returns

• Items should be returned unused and in a resalable condition.
• Please take reasonable care of the goods while in your possession.
• Original packaging should be included where possible.
• If packaging is missing or damaged, suitable protective packaging must be used for safe return.

We may make a deduction from your refund if the item has been handled beyond what is necessary to inspect it.

📦 Packaging Guidance

• Return items securely to prevent damage in transit.
• Avoid applying tape or labels directly to branded product packaging.
• Reuse original protective materials where available.
• Ensure items are clean and suitably packed for safe return.

📝 What to Include

• Your name, address, and order number
• A note explaining the return (recommended)

📮 Return Address

The English Chess Company
Unit 3 Garners Lane
Whitchurch SY13 2NF
United Kingdom

📬 Sending Your Return

• Use a tracked and insured service
• We recommend couriers such as Parcelforce or services like Parcel2Go
• You are responsible for return postage costs unless the item is faulty

💳 Refunds

Refunds are issued to your original payment method.

Where you cancel within the statutory period, we will also refund the standard delivery charge originally paid.

Refunds are processed within 14 days of receiving the returned goods or proof of return.

🔧 Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us as soon as possible.

We recommend reporting within 48 hours so we can investigate with the courier promptly.

This does not affect your statutory rights.

🔄 Exchanges

If you would like a different item, the simplest approach is to return your original purchase for a refund and place a new order.

✅ Quick Checklist

• Notify us within 14 days
• Return within a further 14 days
• Pack securely with care
• Include your order details