To qualify for a refund, items must remain unused and in excellent resalable retail condition. The intactness of all retail packaging is crucial for eligibility.

Please be aware that items not meeting the specified return policy criteria will be returned to the sender promptly.

🕒 Return Deadline

You have a 14-day notification period, with an additional 16 days from the date of receipt, totalling 30 day.

📦 Packaging Requirements

• Your set must be in pristine, unused condition. 
• Include all original packaging, including the outer brown card carton.
• If missing, use a suitable replacement for secure transportation.
• Ensure Branded inner packaging remains intact and undamaged.
• Keep inner packaging clean and free from parcel tape to aid resale.
• Retain and reuse corner protectors if included with your chessboard.

📝 Include in Your Return

• Your name, address, phone number, and order number.
• Consider adding a copy of your packing slip for smoother processing.

📬 Return Address

CHESSMAZE UK Returns Department
Unit 3 Garners Lane, Shropshire, SY13 2NF

📮 How to Send

• Recommended: Use Parcel Force at your local post office or a courier service like Parcel2Go for competitive rates.
• Ensure the item is well-insured for the journey back.
• Returns costs are not covered by the company.

⌛ Refund Processing Time

Typically, refunds will be processed within 2-6 days after receiving the unused, good-condition item.

🔄 Exchange Policy

If you wish to exchange your item, initiate a refund first, then place a new order for the desired item.

✅ Return Checklist

• Securely pack the set in its original packaging.
• Include your details and the packing slip.
• Safely return the item.

Once your return complies with these guidelines, your refund will be promptly processed.