Extended Holiday Returns: Valid until January 14, 2024, for all purchases made in December. To qualify for a refund, items must remain unused and in excellent resalable retail condition. The intactness of all retail packaging is crucial for eligibility.

Please be aware that items not meeting the specified return policy criteria will be returned to the sender promptly. It is imperative to ensure that the returned items adhere to the conditions detailed below for a seamless refund process.

Your cooperation in adhering to these guidelines is appreciated, as it allows us to provide efficient and timely assistance. Thank you for choosing us for your holiday shopping requirements!

🕒 Return Deadline: You have a 14-day notification period, with an additional 16 days from the date of receipt, totalling 30 days.

📦 Packaging:

  • Your set must be in pristine, unused condition.
  • Include all original packaging, including the outer brown card carton. If missing, use a suitable replacement for secure transportation.
  • Ensure branded inner packaging remains intact and undamaged. Returning with only inner packaging may complicate the process.
  • Keep the inner packaging clean and free from parcel tape to aid in resale.
  • Ideally, use the original outer carton for shipping. Retain and reuse corner protectors if included with your chessboard.

📝 Include:

  • Your name, address, phone number, and order number (if possible).
  • Consider adding a copy of your packing slip for smoother processing.

📬 Where to Send: CHESSMAZE UK Returns Department, Unit 3 Garners Lane, Shropshire, SY13 2NF

📮 How to Send:

  • Recommended: Use Parcel Force at your local post office or a home collection courier service like Parcel2Go for competitive rates.
  • Ensure the item is well-insured for the journey back, following the packaging requirements.
  • Returns costs are not covered by the company.

⌛ Refund Processing Time:

  • Typically, refunds will be processed within 2-6 days after receiving the unused, good-condition item.

🔄 Exchange:

  • If you wish to exchange your item, initiate a refund first, then place a new order for the desired item.

Return Checklist:

  1. Securely pack the set in its original packaging.
  2. Include your details and the packing slip.
  3. Safely return the item.

Once your return complies with these guidelines, your refund will be promptly processed.