Chessmaze

ChessMaze UK is a widely established chess company that specialises in creating and distributing quality, chess-related products, such as wooden chess sets, chess clocks, and chess pieces. The company was founded in 1993 and has since become one of the leading providers of chess products around the world. They offer a wide selection of high-quality products for chess players of all levels, from beginner to grandmaster. They are known for their excellent customer service and their commitment to providing the best chess products at affordable prices.

ChessMazes has two main distribution centres, one of which is based in Shropshire - a county in the West Midlands region of England that is located on the border with Wales, and is known for its beautiful countryside, which includes the Shropshire Hills Area of Outstanding Natural Beauty.

The other is located in Liverpool City, in northwest England, known for its rich history, cultural attractions, and sporting heritage... not to mention The Beatles. Having two distribution centres enables us to deliver goods in impeccable timing and free of charge to customers in Mainland UK.

We understand that purchasing expensive items online may be daunting, however, as always, we have our customers best interests at heart which is why we have made it our mission to always be on hand to answer customer queries. ChessMaze is a trusted company who have over 20 years experience in the chess industry, customer care is at the heart of what we do and our team of dedicated professionals are always on hand to assist, whether you wish to contact us over the phone, email or chat box.

We are proud to be one of the few chess stores online that offer a chat feature on their website. We offer this style of communication to allow our customers to get immediate help and support from a representative, which helps give them the best customer experience possible.

Our chat box also helps us gather feedback and suggestions from customers, which helps us improve our products or services.

Independent businesses thrive on receiving feedback, which is why we always ask our consumers to leave us reviews on Trustpilot. This allows us to grow as a company and continue putting our efforts into the things you love about our business. You can find our reviews here at: ChessMaze UK's Trust Pilot

Company values are the guiding principles that shape the culture and philosophy of our business. These values help us to define our company's identity and shape the behavior of our employees.

Exclusivity

To provide unique, quality products and services to our consumers.

Heritage

To provide high-quality chess sets that are made with traditional materials in a timeless design that is true to their origin and era.

Craftsmanship

To celebrate traditional craftsmanship and artistry that goes into every chess set. To certify quality, offer a 3 year guarantee as standard.

Responsibility

To provide a safe and welcoming environment for customers to shop online, ensuring that our products are acurately priced and listed.

To protect customer privacy and personal information.

To provide good customer service, including addressing customer complaints and concerns.

To comply with all relevant laws and regulations.

To provide an excellent after sales service to all customers.